everyone on the phone was great in helping us pick out the right shed and worked with us through a couple changes.
you were significantly less expensive than our local 'discount' shed stores.
your installer was super nice and nestled the shed right into a pretty tight spot in the backyard.
the shed is great and we could not have asked for a better experience.
Paul Wren from Wayne, PA
Several reasons for this message.
First of all I must say that the entire process of doing business with you and everyone in your company that I have dealt with has surpassed my satisfaction and expectations.
From our first meeting at your office to the many many many phone calls i made to you with questions and/or changes you were always willing to take the time to answer my questions and provide the information that i needed and explained why i could or could not or should or should not do certain things. You always took the time to make sure I understood why or why not.
My site prep and your busy schedule took us to a later date than anticipated but James King along with good weather made it all happen on December 18th.
I told James several times there was no way they could get the truck/trailer to the job site ---but--- 7 a.m. the truck and trailer and three man crew are all on the site which I still don't know how they accomplished.
Speaking of the crew and the construction, myself and the entire neighborhood were beyond impressed. Three young men that are obviously very well beyond their years in knowledge and professionalism. I can't say enough good things about them. To watch them work is a treat. It's like they can read each others minds. They each know what to do, when to do it, and rarely even need to speak to each other. They just work and work and waste no time. They were kind and courteous as well. I was impressed as you can tell, and many neighbors were as well. Please pass on my best wishes to Chris who suffered the fall. Here is an example of what kind of employee he is------as I am driving him to the hospital after his fall we are having a conversation about work and he says "I love my job and this kind of work".
As you can tell I am beyond satisfied but I do have one issue with the building. There is one substantial leak in the roof. It is in the area of the dormer and enters the building in a joint between two sheets of osb very near the dormer. It drips from the roof down to the concrete floor as it is above the open area of the attic floor. I will be doing finish work to the attic area soon and obviously the leak must be repaired prior to that however I do not expect anyone to repair a roof in bad weather but please keep this in mind and handle as soon as safely possible. I was aware of the leak prior to your cashing my final check but felt no need to stop pay and hold back any portion until leak is repaired as I certainly trust you will handle it as soon as safely possible.
Thanks again for everything !
Bill Zaremba from Sugar Notch, PA
You cannot find a better service, quality, and timely delivery than Sheds Unlimited. Everyone in the construction industry needs to follow their lead. From sales, to service, to delivery, all absolute professionals. And, the icing on the cake, you cannot beat their prices. Congratulations on a job well done. You found yourselves a life time customer. Thank you!
Reza from Towson, MD
We have just received our Classic Woodshop Shed and it is Beautiful!
We started our journey with Sheds Unlimited with Mark Beachey; he walked us through all the different features and price points and was extremely patient with us in our decision process. He was very helpful and knowledgeable. We finally selected the Classic Woodshop Shed and started planning for its arrival. We explained to Mark that we would be traveling and that mid September would be the best time for the Shed to be delivered. Mark stated that that would coincide with their building schedule and we should have no problems getting it delivered in that time frame. Mark was a delight to work with.
We were told in an email that Austin Beachey would be handling the coordination of the delivery and to contact him via email. This is where communication seemed to break down. We sent our email, with a picture of our completed pad, and received no response. We called, to speak to Austin, and the receptionist stated that she could not locate him. We provided our phone number and email address, and were assured that Austin would reply to our phone call. After waiting a week with no response, we called a second time and attempted to speak to Austin, but we were in the mountains and the phone signal was very weak on our end. We were able to let him know that we would send a second email with pad picture to start the delivery planning. The second email was sent, with pad picture, and we received no response. After the third email, we finally heard from Austin and received a tentative delivery date of sometime the following week or the beginning of the week after. No real date was provided. Then we waited and waited and waited. At the end of the first week we sent another email query, and this time Austin responded. He said that he had responded to our most recent communications, but the email that he sent to us with the “delivery date” had gotten stuck in his draft folder. It happens. Chalk it up to electronics. We accepted that and moved on. We were given a delivery date of Monday September 25 at 2:30. GREAT! Finally the shed would be here. Got a call Monday morning on the 25th from Austin stating that the driver was going to be delayed and it was going to be closer to 4:30 pm. No problem. Shed was going to be here at 4:30 … still no problem.
Delivery of the shed: 4:30 p.m. - no shed … 5:30 – no shed. The delivery truck finally showed up around 6:30 p.m.; two hours late. That I dealt with, BUT at 6:30 at night it was starting to get dark. By the time the one and only person that delivered the shed was able to get it off the truck and onto the Mule, it was very dark. We helped guide the driver in getting the shed from the truck to and positioned on the pad. Our lot is 300 feet deep and very dark where he had to place the shed. We had to provide lights for the driver to be able to see to put the shed on the pad. Finally got the shed on the pad and situated around 8:45 pm. Our delivery driver was great and worked very hard to get the job done. We give him 5 stars.
Keys to the shed: We do not have a key to get into the shed. The driver explained that he normally has a Master Key that will open the door and allow us access to the shed's interior to get our set of keys for the shed locks and to inspect the shed. The driver did not have a Master Key to enter the shed. He stated that he had explained this fact to Austin, but that piece of information was not provided when Austin notified us of the later than expected delivery of our shed. The driver explained that, when we called to pay for the shed, we should ask to have a key delivered to us. We’ve had the shed two days, and we have yet to enter our shed to inspect it. When I spoke to the receptionist the next morning, she stated that the company is mailing us a key and it will take about 3 days; we believe the key should have been FedEx’ed overnight.
Recommendations: Have someone personally contact (not via email) the customer regarding the pre delivery and post delivery to ensure everything is on track and all parties are kept informed. This allows all parties involved to communicate any unexpected circumstances and to solve issues before they become problems. Always have two delivery drivers. Getting the shed off of the flat bed, on to the Mule, and moved to the pad is a very impressive operation, but the process is filled with moments of danger. If the delivery driver had gotten hurt, the customer would have had no idea how to give aide … Safety above all else!
The bottom line is that we will highly recommend Shed's Unlimited to friends and family; we would go back to Shed's Unlimited to purchase another shed should we need one; and we were happy with most of the process. We acknowledge that the communication challenges could have been handled better on our end. Thank you ALL for your work in planning, building, scheduling and the delivery of our beautiful new shed.
Bob and Karen Moen from Portsmouth, VA
My experience with Sheds Unlimited was Excellent. The shed is exactly what I ordered. Delivery was on time and the Customer Service was all excellent. I would definitely recommend Sheds Unlimited.
Dee from .Norriton P
Excellent service excellent quality and very professional from start to finish. Had it delivered which they were on time and accommodated our schedule would highly recommend and wouldn't think of going anywhere else
Steve from Clark nj
We were very happy with the shed's construction and delivery.
We were very disappointed to find out the day of the delivery that for a reasonable fee, $150, we could have had the shed painted the same color as the two other buildings on our property. The color chosen was not even close and now I have to paint the shed myself. The company should make all customers aware of this service during the purchase process.
Stephen Becker, MD from Brick, New Jersey
Thanks! A very nice shed, Driver did a excellent job setting the shed.
Andy Mcmahon from Nanuet, NY
From the moment I clicked on the website to the moment I was handed the keys, it was an an enjoyable experience. Kyle answered every one of my questions with professionalism. The delivery truck was on time and setting the shed went as planned. I will definitely recommend Sheds Unlimited to family and friends.
Andy H. from East Greenville, PA
We couldn't be happier with our workshop shed! Friendly service from the beginning. Quality workmanship! It was delivered ahead of schedule and the delivery was more than impressive! Thanks for everything SHEDS UNLIMITED!