Sheds Unlimited General Manager, I want to take the time to recognize our complete satisfaction with the new 8'x18' vinyl shed delivered last Friday. The delivery was amazing to watch as the skilled and hard working driver skillfully navigated the semi tractor trailer, subsequently unloaded and placed the shed into the appropriate location on the pad and was gone in about an hour. The video on your site of 'The Mule' effectively describes this outstanding delivery capability.
The quality and overall service is a 5 STAR in my book. Please thank all the contributing workers and special hats off to the driver who made the delivery with the temperature at 101F. He is truly an outstanding frontline representative of your organization and you can be proud of him. Delivery Specialist, You make a Difference!
Joe and Kathy Wiegner from Ivyland, PA
I love my shed! I looked around and found nothing that I was happen with,then checked out sheds unlimited, they made the process so easy answering all my questions while ordering. When delivered the gentleman was excellent and very knowledgeable and polite. The workmenship is great a well built shed,I would recommend sheds unlimited to anyone looking for a a shed or out building.
linda poleshuk from dauphin pa
Shed is high quality and at the right price. Delivery was good after wrong shed was pulled initially off truck and into yard. Only suggestion is if that happens again to leave wrong shed in street. The 20m of the large shed sitting in the front yard while correct shed was placed left nice sink impression in front yard. It will even out over the many years i plan on enjoying the shed.
Dustin Wolfe from Silver Spring MD
Our shed is simply beautiful. It's a disservice to call it a shed. It's more of a cute little home. The customer service was outstanding from ordering to delivery. You have to be home to see it delivered. It's incredible how they do it.
Michael Picarella from Exton, Pa
We have just received our Classic Woodshop Shed and it is Beautiful!
We started our journey with Sheds Unlimited with Mark Beachey; he walked us through all the different features and price points and was extremely patient with us in our decision process. He was very helpful and knowledgeable. We finally selected the Classic Woodshop Shed and started planning for its arrival. We explained to Mark that we would be traveling and that mid September would be the best time for the Shed to be delivered. Mark stated that that would coincide with their building schedule and we should have no problems getting it delivered in that time frame. Mark was a delight to work with.
We were told in an email that Austin Beachey would be handling the coordination of the delivery and to contact him via email. This is where communication seemed to break down. We sent our email, with a picture of our completed pad, and received no response. We called, to speak to Austin, and the receptionist stated that she could not locate him. We provided our phone number and email address, and were assured that Austin would reply to our phone call. After waiting a week with no response, we called a second time and attempted to speak to Austin, but we were in the mountains and the phone signal was very weak on our end. We were able to let him know that we would send a second email with pad picture to start the delivery planning. The second email was sent, with pad picture, and we received no response. After the third email, we finally heard from Austin and received a tentative delivery date of sometime the following week or the beginning of the week after. No real date was provided. Then we waited and waited and waited. At the end of the first week we sent another email query, and this time Austin responded. He said that he had responded to our most recent communications, but the email that he sent to us with the “delivery date” had gotten stuck in his draft folder. It happens. Chalk it up to electronics. We accepted that and moved on. We were given a delivery date of Monday September 25 at 2:30. GREAT! Finally the shed would be here. Got a call Monday morning on the 25th from Austin stating that the driver was going to be delayed and it was going to be closer to 4:30 pm. No problem. Shed was going to be here at 4:30 … still no problem.
Delivery of the shed: 4:30 p.m. - no shed … 5:30 – no shed. The delivery truck finally showed up around 6:30 p.m.; two hours late. That I dealt with, BUT at 6:30 at night it was starting to get dark. By the time the one and only person that delivered the shed was able to get it off the truck and onto the Mule, it was very dark. We helped guide the driver in getting the shed from the truck to and positioned on the pad. Our lot is 300 feet deep and very dark where he had to place the shed. We had to provide lights for the driver to be able to see to put the shed on the pad. Finally got the shed on the pad and situated around 8:45 pm. Our delivery driver was great and worked very hard to get the job done. We give him 5 stars.
Keys to the shed: We do not have a key to get into the shed. The driver explained that he normally has a Master Key that will open the door and allow us access to the shed's interior to get our set of keys for the shed locks and to inspect the shed. The driver did not have a Master Key to enter the shed. He stated that he had explained this fact to Austin, but that piece of information was not provided when Austin notified us of the later than expected delivery of our shed. The driver explained that, when we called to pay for the shed, we should ask to have a key delivered to us. We’ve had the shed two days, and we have yet to enter our shed to inspect it. When I spoke to the receptionist the next morning, she stated that the company is mailing us a key and it will take about 3 days; we believe the key should have been FedEx’ed overnight.
Recommendations: Have someone personally contact (not via email) the customer regarding the pre delivery and post delivery to ensure everything is on track and all parties are kept informed. This allows all parties involved to communicate any unexpected circumstances and to solve issues before they become problems. Always have two delivery drivers. Getting the shed off of the flat bed, on to the Mule, and moved to the pad is a very impressive operation, but the process is filled with moments of danger. If the delivery driver had gotten hurt, the customer would have had no idea how to give aide … Safety above all else!
The bottom line is that we will highly recommend Shed's Unlimited to friends and family; we would go back to Shed's Unlimited to purchase another shed should we need one; and we were happy with most of the process. We acknowledge that the communication challenges could have been handled better on our end. Thank you ALL for your work in planning, building, scheduling and the delivery of our beautiful new shed.
Bob and Karen Moen from Portsmouth, VA
We absolutely love our new shed. Sheds unlimited was referred to me by a friend and I couldn't agree more! We had a tough location to put the shed and we were very nervous about the hill...it was no problem at all for them. Great shed built to last with a great price tag. I loved all of the options that are available! The hardest part is to choose what to get! Happy shedding...
Sharon from Tuxedo, NY
Just a note to tell you how extremely happy my wife Pauline and I are of the quality and craftmanship that exists with your company . Your employees Mark, Will and John who erected our garage are second to none . We didn't think that companies like yours even existed . Their work ethics was absolutely unbelievable . Please keep your crew and don't ever lose them . I don't know how to express in words how happy and pleased we are and especially very thankful for working with us . I will recommend you to everyone .
Gary and Pauline
Gary LeBoeuf from Moretown Vermont
Great experience. I had a 14x20 garage built on my property. The whole transaction was easy and a pleasure. Great communication and customer service. Thanks for all your patience and help.
William Davitt from Staten Island, New York
My husband and I shopped many places in our area for a shed-screenhouse combo, but no one built them. We were in Pa in November, and visited the shedsunlimited location in Gap. David was very helpful and gave us lots of information to look at. We got our combo last week and it was everything that we wanted. They have done an excellent job, it is great. Everyone that I spoke to during the process was very nice to deal with and the delivery person was great. We couldn't believe one person could move a 12x24 shed by himself. We would do business again with this company and would refer friends too.
Bruce & Kathryn Orlosky from Middleboro, Ma.
I had an excellent experience all around from using the web site to ordering to delivery. From dealing with customer service (and all the questions I had) to the dispatcher and the final delivery guy, all of them were polite and professional. My delivery was challenging but the experience of the driver was impressive. Too bad I don't need more sheds!