There was not a single interaction that wasn't outstanding with Sheds Unlimited. I was forced to delay delivery TWICE. That's an issue for a business wanting to clear space of the shed built for me, but they were VERY understanding. When they delivered, it was the exact time frame stated. The delivery guy was OUTSTANDING...like a family member the way he was concerned with proper placement. It was VERY difficult spot to manuever and he took his time, was very patient and fantastic attitude, in spite of the challenges. He wanted it to be placed correctly almost if not more than me!! He took time to talk about the shed, gave me the keys to my new structure and even allowed me to pay by credit card. Such a great person to work with and outstanding representative of this outstanding company. The shed itself is OUTSTANDING. Such fantastic quality built (12x8 Workshop). Paint is perfect, everything is perfect!! I could NOT be the price anywhere locally, even INCLUDING the additional cost for delivery, the price was still FAR lower than quotes near me. The is NOTHING you should be concerned about buying from Sheds Unlimited. I've already recommended them to a friend, who is about to order having seen the quality build. I would recommend them to ANYONE (who I liked!!). No worrys. Buy with confidence. Thank you so much Sheds Unlimited, for your quality build, your outstanding people and the pricing that you offer in these tough economic times!! All the best to you!
We have just received our Classic Woodshop Shed and it is Beautiful!
We started our journey with Sheds Unlimited with Mark Beachey; he walked us through all the different features and price points and was extremely patient with us in our decision process. He was very helpful and knowledgeable. We finally selected the Classic Woodshop Shed and started planning for its arrival. We explained to Mark that we would be traveling and that mid September would be the best time for the Shed to be delivered. Mark stated that that would coincide with their building schedule and we should have no problems getting it delivered in that time frame. Mark was a delight to work with.
We were told in an email that Austin Beachey would be handling the coordination of the delivery and to contact him via email. This is where communication seemed to break down. We sent our email, with a picture of our completed pad, and received no response. We called, to speak to Austin, and the receptionist stated that she could not locate him. We provided our phone number and email address, and were assured that Austin would reply to our phone call. After waiting a week with no response, we called a second time and attempted to speak to Austin, but we were in the mountains and the phone signal was very weak on our end. We were able to let him know that we would send a second email with pad picture to start the delivery planning. The second email was sent, with pad picture, and we received no response. After the third email, we finally heard from Austin and received a tentative delivery date of sometime the following week or the beginning of the week after. No real date was provided. Then we waited and waited and waited. At the end of the first week we sent another email query, and this time Austin responded. He said that he had responded to our most recent communications, but the email that he sent to us with the “delivery date” had gotten stuck in his draft folder. It happens. Chalk it up to electronics. We accepted that and moved on. We were given a delivery date of Monday September 25 at 2:30. GREAT! Finally the shed would be here. Got a call Monday morning on the 25th from Austin stating that the driver was going to be delayed and it was going to be closer to 4:30 pm. No problem. Shed was going to be here at 4:30 … still no problem.
Delivery of the shed: 4:30 p.m. - no shed … 5:30 – no shed. The delivery truck finally showed up around 6:30 p.m.; two hours late. That I dealt with, BUT at 6:30 at night it was starting to get dark. By the time the one and only person that delivered the shed was able to get it off the truck and onto the Mule, it was very dark. We helped guide the driver in getting the shed from the truck to and positioned on the pad. Our lot is 300 feet deep and very dark where he had to place the shed. We had to provide lights for the driver to be able to see to put the shed on the pad. Finally got the shed on the pad and situated around 8:45 pm. Our delivery driver was great and worked very hard to get the job done. We give him 5 stars.
Keys to the shed: We do not have a key to get into the shed. The driver explained that he normally has a Master Key that will open the door and allow us access to the shed's interior to get our set of keys for the shed locks and to inspect the shed. The driver did not have a Master Key to enter the shed. He stated that he had explained this fact to Austin, but that piece of information was not provided when Austin notified us of the later than expected delivery of our shed. The driver explained that, when we called to pay for the shed, we should ask to have a key delivered to us. We’ve had the shed two days, and we have yet to enter our shed to inspect it. When I spoke to the receptionist the next morning, she stated that the company is mailing us a key and it will take about 3 days; we believe the key should have been FedEx’ed overnight.
Recommendations: Have someone personally contact (not via email) the customer regarding the pre delivery and post delivery to ensure everything is on track and all parties are kept informed. This allows all parties involved to communicate any unexpected circumstances and to solve issues before they become problems. Always have two delivery drivers. Getting the shed off of the flat bed, on to the Mule, and moved to the pad is a very impressive operation, but the process is filled with moments of danger. If the delivery driver had gotten hurt, the customer would have had no idea how to give aide … Safety above all else!
The bottom line is that we will highly recommend Shed's Unlimited to friends and family; we would go back to Shed's Unlimited to purchase another shed should we need one; and we were happy with most of the process. We acknowledge that the communication challenges could have been handled better on our end. Thank you ALL for your work in planning, building, scheduling and the delivery of our beautiful new shed.
Bob and Karen Moen from Portsmouth, VA
I could not be happier with my Sheds Unlimited purchase and experience. The Shed is a true work of craftsmanship. I paid a very fair price for a quality product and great service. The deliver was awesome to watch- our yard is challenging- on a hill and covered with trees... the Shed Mule is an incredible vehicle... and the Sheds Unlimited Team is masterful in operating the machine- they landed my shed perfectly, quickly, and with minimal effect on our yard. Thanks for a great experience!
Marc Spiotta from Morristown, NJ
Awesome experience! The 3 guys who erected the building were wonderful and very accomadating. The building is beautiful, and is actually being turned into a residence. I couldn't be more happy. They are hard working, despite rainy weather and very mountainous terrain. I am making a CD of the process for their office. Again kudos to all involved, and thank you.
Karen Sullivan from Charity, Va
We were impressed with the level of service. The construction process was very fast and only took two days from start to finish, The quality of the 20X32 garage is excellent and we would recommend Sheds Unlimited.
Ted Currier from Center Valley, PA
Great customer service and great shed!
Chris D from Hawthorne, NY
I love my new shed from Sheds Unlimited. The staff was great to work with and the build quality on the shed is amazing. The reason that I gave 4 stars instead of 5 is the color. I ordered the Wedgewood blue which on the website looks very blue/gray which is the color of my house. The shed color was closer to a Robin's egg blue when it showed up. I will probably repaint in the spring to match the house but other then that I am very happy with it.
We had a great experience all around.
Excellent communication and customer
service. The men who came to our home
and built the shed, were friendly and
efficient. Just two of them had the shed
put together in one afternoon.
Thanks so much.
Brooke and Kate Barney
Brooke B. from Newark, Delaware
We custom ordered a 8x16 shed. Quality workmanship. Delivered on time. Great pricing. Friendly staff. Great experience.
Absolutely happy with 12×18 work shop shed. From the first contact with the company to the delivery was flawless. Everyone that works for the company does an excellent job!