We have just received our Classic Woodshop Shed and it is Beautiful!
We started our journey with Sheds Unlimited with Mark Beachey; he walked us through all the different features and price points and was extremely patient with us in our decision process. He was very helpful and knowledgeable. We finally selected the Classic Woodshop Shed and started planning for its arrival. We explained to Mark that we would be traveling and that mid September would be the best time for the Shed to be delivered. Mark stated that that would coincide with their building schedule and we should have no problems getting it delivered in that time frame. Mark was a delight to work with.
We were told in an email that Austin Beachey would be handling the coordination of the delivery and to contact him via email. This is where communication seemed to break down. We sent our email, with a picture of our completed pad, and received no response. We called, to speak to Austin, and the receptionist stated that she could not locate him. We provided our phone number and email address, and were assured that Austin would reply to our phone call. After waiting a week with no response, we called a second time and attempted to speak to Austin, but we were in the mountains and the phone signal was very weak on our end. We were able to let him know that we would send a second email with pad picture to start the delivery planning. The second email was sent, with pad picture, and we received no response. After the third email, we finally heard from Austin and received a tentative delivery date of sometime the following week or the beginning of the week after. No real date was provided. Then we waited and waited and waited. At the end of the first week we sent another email query, and this time Austin responded. He said that he had responded to our most recent communications, but the email that he sent to us with the “delivery date” had gotten stuck in his draft folder. It happens. Chalk it up to electronics. We accepted that and moved on. We were given a delivery date of Monday September 25 at 2:30. GREAT! Finally the shed would be here. Got a call Monday morning on the 25th from Austin stating that the driver was going to be delayed and it was going to be closer to 4:30 pm. No problem. Shed was going to be here at 4:30 … still no problem.
Delivery of the shed: 4:30 p.m. - no shed … 5:30 – no shed. The delivery truck finally showed up around 6:30 p.m.; two hours late. That I dealt with, BUT at 6:30 at night it was starting to get dark. By the time the one and only person that delivered the shed was able to get it off the truck and onto the Mule, it was very dark. We helped guide the driver in getting the shed from the truck to and positioned on the pad. Our lot is 300 feet deep and very dark where he had to place the shed. We had to provide lights for the driver to be able to see to put the shed on the pad. Finally got the shed on the pad and situated around 8:45 pm. Our delivery driver was great and worked very hard to get the job done. We give him 5 stars.
Keys to the shed: We do not have a key to get into the shed. The driver explained that he normally has a Master Key that will open the door and allow us access to the shed's interior to get our set of keys for the shed locks and to inspect the shed. The driver did not have a Master Key to enter the shed. He stated that he had explained this fact to Austin, but that piece of information was not provided when Austin notified us of the later than expected delivery of our shed. The driver explained that, when we called to pay for the shed, we should ask to have a key delivered to us. We’ve had the shed two days, and we have yet to enter our shed to inspect it. When I spoke to the receptionist the next morning, she stated that the company is mailing us a key and it will take about 3 days; we believe the key should have been FedEx’ed overnight.
Recommendations: Have someone personally contact (not via email) the customer regarding the pre delivery and post delivery to ensure everything is on track and all parties are kept informed. This allows all parties involved to communicate any unexpected circumstances and to solve issues before they become problems. Always have two delivery drivers. Getting the shed off of the flat bed, on to the Mule, and moved to the pad is a very impressive operation, but the process is filled with moments of danger. If the delivery driver had gotten hurt, the customer would have had no idea how to give aide … Safety above all else!
The bottom line is that we will highly recommend Shed's Unlimited to friends and family; we would go back to Shed's Unlimited to purchase another shed should we need one; and we were happy with most of the process. We acknowledge that the communication challenges could have been handled better on our end. Thank you ALL for your work in planning, building, scheduling and the delivery of our beautiful new shed.
Bob and Karen Moen from Portsmouth, VA
We couldn't be happier with our workshop shed! Friendly service from the beginning. Quality workmanship! It was delivered ahead of schedule and the delivery was more than impressive! Thanks for everything SHEDS UNLIMITED!
Randy from Newark DE
Without reservation, I recommend Shed's Unlimited for your next project! I'm almost 60 and I must say the work ethic, skill, and speed exceed what I have been used to. No time wasted, and no corners cut! I would use them again in a heartbeat! They arrive on time and had my 24' x 48', 4 car, finished in 12 hours, locked and cleaned up and off they went. The web site is thorough and no exaggerations.
Larry P. from Ithaca, NY
I had a great exspierence with sheds unlimited! Fast and easy! We looked at other company's but they were way more expensive. Sheds unlimited had great prices and delivery! Our shed is beautiful.
Jessica schaller from Downingtown PA
I could not be happier with our shed and service we received. I originally ordered a shed from Home Depot but ran into one problem after another with the delivery. After cancelling that order I found Sheds Unlimited. The price was lower installed and delivered and the shed was far more superior than what I expected from Home Depot.
Grant Y. from Pottsville, PA
These are best sheds to buy, I researched others in our area and they were overpriced and the not the same quality.
Melissa from Enola, PA
Built on site. Arrived on time and completed their tasks in a quick and professional manner. All contractors should be like the personnel of Sheds Unlimited. A five star rating from me!!!!
Thomas Gernikos from Media, PA 19063
I had a 48' custom combo garage/pavilion designed with great support, timeliness and price. It came out amazingly well. The always polite crew worked hard from 6AM to 11PM to get it assembled. Minor fixes were done just 2 days later. Couldn't be happier with the result.
Charles from Carmel, NY
We love our new shed! The company was very easy to work with. Good value for the money. The delivery at night in the rain though our tight side yard to the shed pad in the back and perfectly aligned was amazing.
Mike from East Berlin, PA - Lake Meade
They really made it easy. The ordering was taken care of by people who know the products. They worked with us on a delivery for us and two of my neighbors who also ordered. The shed was off the truck and in my yard in 20 minutes. So cool to watch the mule. Thanks to Nelson and all the staff people for a quick delivery and a high quality shed.